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You are more than welcome to return your item unless the product description states it is non returnable (this applies to face masks, thongs, socks and some lingerie - please refer to "Product Details" for more information).
Orders must be returned to us within 10 days (US), or 20 days (International) of delivery.
Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Please note: If your item has an Oh Polly pink ribbon attached, your item is non-returnable once it has been removed.
Returned items are eligible for a refund only - we do not offer exchanges.
We'll email you once we've received your return and processed your refund.
Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.
Once this has been dispatched, you’ll receive an email notifying you of this (within 24 hours) with a tracking link included.
Your tracking will continue to update as your parcel makes its way to you.
If you are unable to locate this email, you can enter your order number at the bottom of our website.
Simply click on 'Track My Order' under the 'Information' section at the bottom of our website to view your latest delivery updates. You'll just need your order number.
Please note it can take 24-48 hours for tracking information to become available after purchase.
Having some trouble tracking your order? Please get in touch by simply message us.
Additionally, once you reach checkout and enter your delivery address, the page will refresh and available shipping options will appear.
Once you click your preferred option, you'll also see an estimated delivery date at the bottom of the page. Please note this date is an estimate and we can only guarantee Next Day Delivery.
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Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.
Include a helpful and informative answer to the frequently asked question here.